Mistakes
I read somehwere it is no sense to keep digging into the mistake already done.Instead talking about future course puts you in correction mode. I had practical experience of this some times back. My 4 years old in fight with his father shrieked and shouted some slang words in anger. After a while, as per normal process, we started the CID process, where did you learn this? Why did you say this? Did you see some video? How can you say this? He was all quite and not responding at all. No exprrssion at all. I changed the track and said, OK! we are not getting into from where you picked and why you said. Promise you will never say anything of this sort again. He promised! He responded! There was a change in expression, a positive one. At times,digging into things doesnot help, set the future action. Try it :)